General questions
For anything about the guides, corrections, suggestions, or press queries:
Privacy and data requests
For access, deletion, or other requests under GDPR, UK GDPR, or CCPA/CPRA:
Please include the email address you used (if any) and a clear description of your request. We respond within 30 days.
Legal and abuse
For takedown notices, trademark concerns, or abuse reports:
What we cannot help with
- We do not sell, issue, resell, refund or replace tickets. For anything related to an actual ticket you have bought, please contact the issuer or the venue — their details are on the ticket itself or in the purchase confirmation email.
- We cannot validate, verify or authenticate tickets on your behalf.
- We cannot recover lost tickets, wallet passes or booking references.
Complaints about a ticket you bought
Barcode Ticket is an independent reference site, not a ticket agency, so we have no ticket complaints or refund procedure — we never took your order. Complaints about a purchase, a missing barcode or a rejected ticket must go to the company that sold it (its name is on your confirmation email or bank statement). If that doesn't resolve it, your card issuer or local consumer-protection body can help. Our guides may get you through the gate in the meantime: ticket has no barcode and scan error messages.
If you have a complaint about this website, email hello@barcodeticket.com with "Complaint" in the subject.
Response times
Typically two to five working days. Complex legal or privacy requests may take longer, and we will tell you if that is the case.